About us/Contact UsHello, and welcome to My Step Stool - your one stop destination to find the perfect step stool! Anybody who has a toddler in their life knows how important is is to a child for them to "do it all by myself." A step stool gives them that little extra boost that they need -- many step stools will become family heirlooms. We've searched the world over for wonderful step stools and made them all available in one place. Plus we offer great step stools for adults, as well, since everybody needs a little boost from time to time!
MyStepStool.com is an internet based store only and do not have a physical storefront. Our warehouse is not set up to allow customers to visit. Additionally, we do not have a print catalog available at this time.
The best way to contact us is via email at firstname.lastname@example.org, which is checked throughout the day.
6410 Renwick Circle
Tampa, FL 33647
*we are not accepting orders over the phone at this time
We only ship within the contiguous U.S. at this time. We apologize, but we cannot ship to P.O. Boxes or APO address. Every product includes an estimated order processing time in the item description, which is the number of days before the item leaves the warehouse.
|Order subtotal:||Shipping Charge:|
|0 to $49.99||$8.95|
|50.00 to 99.99 ||$9.95|
|100.00 to 149.99 ||$13.95|
|150.00 to 199.99||$16.95|
|200.00 to 249.99||$18.95|
|250.00 to 299.99||$24.95|
|300.00 to 399.99||$34.95|
|400.00 & up||10% of subtotal|
Custom orders are made specifically for you by the artisan, and your credit card will be charged at the time you place your order. Custom orders are non-refundable, unless defective or damaged.
We accept Visa, MasterCard, Discover, and American Express. You may also send a check or money order.
Coupons may be redeemed by using appropriate coupon codes upon checkout.
Purchases made with a Florida billing address will be charged 7% sales tax.
If a popular item has sold out, we will sometimes accept backorders as a courtesy to our customers. Your credit card will not be charged until the item is preparing to ship, but this reserves the item for you. The estimated date of arrival specified on the item description is an estimate and often changes, as we are usually waiting for product to arrive from overseas. Please check back periodically to see if the date changed. We have the right to cancel backorders that are approaching or exceeding 90 days. You may cancel your backorder at anytime before shipping with no penalty. If your credit card expires before the item arrives, your backorder will be voided and you will need to re-order. If you use PayPal, you will be charged at the time of ordering.
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you.
We use return email addresses from your email correspondence to us to answer the email we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties.
Finally, we do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without providing you an opportunity to tell us not to allow such unrelated uses.
Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.