We had purchased a step stool a couple years ago for our first born and couldn't be more delighted. This time we couldn't be more disappointed.
The new stool has a cheap Ikea feel.
The wood feels like it a much lower quality and does not come assembled like the first one did.
Their 'customization' is nothing more than a decal where last time the name was routed into the wood itself. This means you are paying $10.00 for a sticker.
You can see all the screws heads vs the previous stool which no screws were visible and if you looked you could see where they used wood glue to reinforce it.
They give you tiny dowels that aren't really long enough for the depth the holes are drilled. If they are going to send dowels they could at least be long enough. Also it wouldn't hurt to add a little wood glue with your stack of wood that you send to make your stool out of.
Also the screws are just screwed right into the cheap wood. If you are going to use cheap wood they could have used a metal threaded piece inside of the piece that is being fastened with the screw (in which case you use a bolt). That way you don't have to worry about stripping the wood (again let me reiterate CHEAP quality wood) while assembling your stool.
It does look cute when assembled (as long as you overlook the tacky screws (which we filled and painted over so they weren't visible) however if I had known that the stool was made the way it was I would have saved myself 35 dollars and bought what is basically the same kind of stool from a place like Ikea and decals to personalize.
And to answer the question anyone reading this may have:
-I did not strip any of the boards assembling it.
-I didn't bother to return it simply because I glued it together (which does help make it sturdy).
-They were both about the same price